Frequently Asked Questions

Q: What is your return policy?

A: Items can be returned within 30 days of your shipping date for a full refund. Once we receive your return, please allow for up to 10 business for the refund to be reflected in your credit card statement.

Q: How can I cancel my order?

A: Please give us a call at 212-557-1337. Unfortunately, once an item has been shipped it cannot be cancelled.

Q: How do I find my ring size?

A: Please reference our sizing guide.

Q: What are your shipping rates?

A: Shipping is free of charge within the continental United States. A flat fee of $50 applies to Alaska and Hawaii and to international shipping.

Q: Can I bid on an item?

A: Because of the savings that we already pass to all of our clients, we do not accept bids lower than the marked price.

Q: Why sell something as valuable as high-quality jewelry online?

A: At Court & Covet, we believe that sophistication shouldn’t mean restricted access. It is our mission to bring jewelry from the world’s most renowned designers to you, no matter where you are. New York City, the place we call home, is a magnificent city—but you shouldn’t have to be here to get the best of what the world has to offer.

It’s also worth mentioning that buying online means even more savings for you. And we think that top-quality jewelry at reasonable prices is the best way to make our clients happy—and of course, that’s always the goal.

Q: I’m nervous that I can’t see the piece before I buy it. How can I be sure that it’s authentic?

A: We take the authentication of our pieces very seriously. Our experts go through an exhaustive, thorough process to verify each piece. Not a single item is listed on our website unless we completely confident in its authenticity and quality.

The Court & Covet guarantee protects you. If you somehow happen to buy a piece whose authenticity you doubt, you can send it back to us. If we find that it is indeed not completely as it is supposed to me, you will get a full refund.

You are welcome to stop by our showroom to see the pieces for yourself or to give us a call to request more information about a particular piece.

Q: Where do you get your jewelry?

A: As often as possible, we buy directly from original owners, estate sales, jewelry exchanges, and other trusted third parties. Our team of buyers travels all over the world to buy high-quality pieces from trusted, reputable sources.

Q: Is my billing and shipping information safe when I buy from Court & Covet?

A: Absolutely. We use industry-standard encryption technologies for every transaction to ensure that all of our clients’ information is kept secure.

Q: Is Court & Covet ADA-Compliant? 

We aim to make accessibility of the website compliant with the Americans with Disabilities Act (ADA). To that end we have recently reviewed our entire website to identify non-compliant elements or documents and to bring them into compliance. We are continuing this process to ensure that the site remains up-to-date regarding updated guidelines. Please contact us with any questions or suggestions.